The Grand Rapids (Mich.) Police Department is warning the streaming service’s millions of subscribers of an email phishing scam that’s trying to gather their personal information.
According to the post, the suspicious emails tell Netflix customers that their account has been deactivated because the company “could not validate billing information.”
It then prompts people to click a link to enter their information, including credit card numbers.
Authorities say this is not a legitimate email from Netflix. Instead, it’s a phishing scam that can lead to compromised identities and accounts if the information is disclosed.
On its website, Netflix says they will never ask for any personal information over email.
The company says they may email customers to update their account information with a link to their website, but warn of scammers who try to impersonate them.
“If you’re unsure about a link in an email, you can always hover your cursor over the link to see where it directs in which you can see the real linked web address at the bottom of most browsers,” the company says.
Grand Rapids PD advises people who receive this email to close it without clicking the link.
If users want to check the status of their Netflix account, go directly to the website and log in.
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